Demands, Debt & Disputes
Complaint Letter
Put a complaint about a product or service in writing.
Get Legal Help
A problem with something you bought
Something you bought is faulty, never arrived, or you've been charged or refused a refund.
Most problems with a purchase start small: something is faulty, was not what you were told, never turned up, or you were charged and cannot get the money back. Few people know any of that has a legal name. The usual path runs from saying what happened, to asking for what you are owed, and only then to a dispute.
What this can involveWhat it can involve
Does one of these sound like yours?
You don’t need to know the legal term for it. Start with what actually happened.
- Faulty, not as described, or never arrivedWhat you got is not what you paid for, or you got nothing.
- A refund or a charge you disputeBeing charged for something you did not agree to, or refused your money back. The first step is working out who to ask and in what terms.
- Putting the complaint in writingA clear account of what happened and what you want, in a form the other side cannot say they never received.
- Asking for what you're owedA firmer, written request for the money or the remedy, if the complaint did not settle it.
- The terms you agreed toWhat you accepted when you bought, which often decides more than people expect.
- If you're on the business side of thisA seller whose customers are asking for refunds, and who wants its own terms to say clearly what happens.
None of these quite right? You don’t have to pick one.
More than one area
One situation, more than one area of law.
A problem with something you bought rarely sits in a single category. These are the areas it most often reaches, and why. You don’t have to pick one — the matter decides, not you.
Each one is a real page you can read before deciding anything.
Documents
You may also need a document.
Two letters carry most small purchase problems, and they are in the ready-to-use catalogue. The refund policy is for sellers, not buyers.
Ready-to-Use Documents
Browse complaint and demand documentsDemands, Debt & Disputes
Demand letters
Formally ask for payment or action before going further.
Not sure where to start
Still not sure this is your situation?
Then don't pick one. Describe what's happening in your own words and we'll work out what it involves — and which areas of law it reaches.
Other situations
Is one of these closer?
Questions
Questions people ask at this point.
Get started
Tell us what’s happening. We’ll take it from there.
You don't need to know which area of law it is, or what the next step should be. Describe the situation and we'll work out what it involves.