SaaS agreements
Terms for a hosted service: access, users, fees, availability, data, security and what happens at the end.
Set the terms customers use your software service on.
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Key features
The service, users and limits
The edition or plan, who may use it, the number of users, usage limits and what happens above them.
Fees, price changes and renewal
Fees per period, user or unit of use, price changes on notice with a right to leave, and automatic or manual renewal.
Availability, maintenance and support
An availability commitment you write in, how it is measured and what remedy follows, planned maintenance and support channels and targets.
The customer's data
The data stays the customer's, is used only to provide and support the service, with a blank on any use for training, plus security measures, backups and export.
Incidents, sub-processors and ending
Telling the customer of a data incident, naming the others the provider uses, suspension, ending and deleting data after an export period.
About this document
A software-as-a-service agreement sets the terms on which a provider makes a hosted service available to a customer. It covers what the service is and the plan taken, who may use it and the limits, accounts and access, fees and renewal, availability, maintenance, support, the customer's data and its security, backups and export, suspension and ending.
This blank form is completed by hand and signed by provider and customer. Where personal data is involved it refers to a separate agreement about it. It does not state what any privacy or security law requires of either side; those obligations depend on the data, the businesses and where the people are, so ask a lawyer.
Is this document right for you?
Useful when
- You offer a subscription software service to business customers
- You are buying a hosted tool and want key terms agreed
- You want data export and deletion on exit written down
Commonly used by
- Software start-ups and small SaaS providers
- Business customers of hosted tools
- Agencies reselling hosted services
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Alternatives
These are separate documents, for different jobs.
- Software licensing agreementsSet the terms others can use your software on.View document
- Data-processing agreementsSet how another business processes personal data for you.View document
- Technology vendor agreementsSet the terms for buying technology from a vendor.View document
- Platform terms of useThe rules users agree to on your platform or app.View document
When to use this
- A provider signs a customer to an annual plan
- A customer negotiates data export and deletion terms
- A provider sets how it will notify a customer of an incident
What happens next
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More in Technology & Website
- Software development agreementsSet the terms for building software for a client.View document
- Software licensing agreementsSet the terms others can use your software on.View document
- Website terms and conditionsThe rules visitors agree to when using your website.View document
- Platform terms of useThe rules users agree to on your platform or app.View document
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Questions
About the saas agreements
No. It records what each side agrees about data and security. What the law asks depends on the data, the businesses and where the people are, so ask a lawyer.
Still have a question? .