Computer Services Agreement
Set the scope, response times and responsibilities for computer and IT services.
Set the terms for computer and IT services.
- Business / Legal document
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Key features
Systems covered
A list of the equipment, systems and software included, with a promise to say before adding more.
Response times
Blanks for hours of cover and the time within which the provider responds to a request.
Backups and restoring
Who takes backups, how often, where they are kept, and whether restoring is included or charged.
The client's data stays the client's
The provider uses it only for the services, keeps it confidential and returns or deletes it on request.
Handing over at the end
The provider helps the client move elsewhere, including passwords, documentation and data, for a period you write in.
About this document
A computer services agreement records what an IT provider will do for a client: the services and systems covered, hours of cover, how quickly it responds, how it handles data and security, and what is charged.
It covers support, maintenance, installation and development work in general terms. You complete the blanks by hand.
Is this document right for you?
Useful when
- You hire an outside provider to look after your IT
- You want to record what is and is not covered
- You want security and data handling in writing
Commonly used by
- Small businesses
- IT support firms
- Offices outsourcing technology
Not sure? about your situation first.
Alternatives
These are separate documents, for different jobs.
- Client service agreementsSet the scope, fees and terms of work for a client.View document
- Consulting agreementsSet the terms of a consulting engagement.View document
- Software development agreementsSet the terms for building software for a client.View document
- Independent-contractor agreementsSet the terms of work with an independent contractor.View document
When to use this
- A small firm hires a provider to manage its computers
- A developer is engaged to maintain a system
- A business moves from one IT provider to another
What happens next
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More in Service & Vendor
- Vendor agreementsSet the terms for buying from a vendor.View document
- Client service agreementsSet the scope, fees and terms of work for a client.View document
- Consulting agreementsSet the terms of a consulting engagement.View document
- Construction ContractSet the terms for a construction project.View document
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Questions
About the computer services agreement
It has a blank for what each party does about personal information. Privacy rules depend on the data and the state, so ask a lawyer if you handle sensitive data.
Still have a question? .